Tom Davenport is the President’s Distinguished Professor of Information Technology and Management and Faculty Director of the Metropoulos Institute for Technology and Entrepreneurship at Babson College, and a Fellow at both the MIT Initiative on the Digital Economy and the Stanford Institute for Human-Centered AI. He’s been named as one of the top 25 consultants, one of the 100 most important people in the tech industry, and one of the top 50 business school professors in the world. He has written 27 books, more than 300 articles for Harvard Business Review, and hundreds of other articles and blog posts. His most recent co-authored books are The New Science of Customer Relationships and Agentic Artificial Intelligence.